Salutist.Com maintains strong policies in the areas of security, privacy and returns. Our prime concern is your security, privacy and commercial protection.

Security

Salutist takes the security of our customers' personal details very seriously. We employ the latest encryption technology and security processes to give our customers the maximum peace of mind when shopping with us.

All web generated orders are encoded with Secure Sockets Layer (SSL) encryption technology. The encryption process automatically encrypts, or scrambles all of your information when you send it to us. Even if someone tried to access your information they would be unable to decode it.

To check that your information is securely protected, when completing your transaction (when you enter your credit card details), look for the 'padlock' icon in the bottom right hand corner of your browser window. This is your guarantee that your data is protected.

In addition to the online security in place by Salutist, bank regulations protect consumers against the cost of fraudulent use of your credit card. Should your card be misused, the bank in question will restore the lost funds (see your bank for details).

Privacy

We are committed to the protection of your personal information. Any information we collect from you is used only to fulfil your order and enhance your shopping experience. Our privacy policy appears below in detail. You may also wish to look at the related security information we provide.

Q. What information do you gather from customers (those making a purchase)?
A. We gather your name, email address, credit card details and delivery address, which are used to fulfil your order. We keep these details in a secure area of our system to make ordering easier the next time you visit.

Q. What if I contact you?
A. We may keep a copy of any correspondence from you and use it to better our service.

Q. Who do you share information with?
A. We do not sell, trade or rent user information to anyone.

Salutist operates its own warehouses and customer service department. Your details remain confidential because they never leave the building. All order processing and dispatch is handled internally.

Q. Under What Circumstances Will You Contact Me?
A. You will receive an email confirming your order; whenever you change personal information; if you email us, and after the placement of an order.

If your order, for whatever reason, cannot be shipped immediately, we will contact you via email, facsimile or telephone.

If your order does not contain enough information (eg address details) for us to complete it, we will contact you via email, facsimile or telephone.

Also, at various points in your relationship with Salutist, we may endeavour to contact you by telephone. This is our way of making the relationship a little more personal.

What About Cookies?
Cookies (a small piece of text placed on your hard drive) are used so that you may browse our shop and purchase goods. Our cookie contains only a unique number and is valid only for a short period whilst you complete your shopping.

Summary

Salutist will never give, rent or sell your name to any other company under any circumstances. Salutist will never divulge any details regarding your personal needs, product requirements or account to any other party.

Our internet site is secure to the international SSL standard. The shopping basket should have a tiny, closed padlock on the bottom of the page, indicating security.

Our business success depends on our discretion and our understanding of the importance of your privacy. If you have suggestions for enhancing our privacy policy, please contact Salutist directly.

Returns

At Salutist we understand that there may be the rare occasion when you may not be satisfied with your choice, that's why we provide a 90 day guarantee on every purchase - 100% money-back or refund within 90 days of purchase.

Exchange Policy
In the event that you have been sent the wrong item, Lifetime Health Products is happy to exchange your purchase. Simply return the item in the box it was delivered in and include an indication of the item for which it should be exchanged. If the amount of the exchange varies from the original product you will be asked to pay the difference.

Damaged or Faulty Goods
If you receive a product which has been damaged during delivery or is faulty please contact us via facsimile on +613 9830 7235 or email us (info@salutist.com) or telephone us on +613 9830 7234 with any complaint. Damaged or faulty goods will be promptly replaced, exchanged or a full refund issued.

Returns for Exchange or Refund
All product returns can be sent to:

Salutist
Level 1, 759 Riversdale Rd
Camberwell East VIC 3126
Australia

If you have any queries or need to seek clarification about any information please call our Customer Service Centre on 613 9830 7234 and our staff will be happy to assist you.